Refund & Cancellation Policy

You will get a full refund if:

• you ask within 48 hours of paying and have not yet analysed any document on the paid plan;
• you were charged more than once for the same purchase;
• your payment went through but your plan was not activated, and we cannot activate it within one business day of you telling us.

After you have used the paid plan to analyse a document, or after 48 hours, the plan is non-refundable. This is because each analysis has a real processing cost to us. Unused analyses at the end of the 30-day period are not refunded and do not carry over.

Failed analyses never use up your plan. If you think an analysis was badly wrong, contact us: we look at every case and may add credit or refund at our discretion.

Email support@doclens.live from the email address you signed in with. Include your Razorpay payment ID (in your payment confirmation) and the reason. We reply within 2 business days.

Approved refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay. They are started within 2 business days of approval and usually reach you within 5–7 business days, depending on your bank. The plan stops when the refund is issued.

You do not need to cancel anything: when the 30 days end, the plan simply expires and you are not charged again. If you want your account data deleted, see the Privacy Policy.